bpo jobs call centre.

A call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone.
A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.

++Advantages of having a Call Center Service for any Company++
The benefits combined with developing company own call-handling center are truly incredible once them. Not only will company generate new clients, but also keep existing clients satisfied. One of the greatest benefits to having a Call Center services is that company clients will be able to speak to a person the first time that they call. Since everyone hates having to be placed on hold or told to call back, the use of a Call Center service could greatly increase the satisfaction of clients.